08-01-2008 01:58 PM
09-01-2008 08:28 AM
09-01-2008 10:31 AM
09-01-2008 11:58 AM - edited 09-01-2008 12:39 PM
09-01-2008 12:20 PM
09-30-2009 06:21 PM
Drive failure - Maxtor Shared Storage II 2T I recently pruchase this device as a backup storage and hung it on wireless router, it is a bit slow but it worked for about a month until one day it went "Dismounted" and since then I have not been able to "Mount it". The drive spins up and does some clicking "recalibrates" for about a minute and then it spins down and repeats the same process as long as it's powerup. The top led blinks contineously, the middle led is solid on and the bottom led is periodically blinking from my router access. I have power it down and retryed the operation but to no success. I have been trying to get an RMA or tech support but it's almost impossible. When I checked my warranty it comes back with "unknown"
Any clues as to how to get tech support or warranty when no one answers ?
10-01-2009 07:13 AM
10-01-2009 07:45 AM
I am very dissappointed as I bought the drive for my home network and it was easy to install but it did not last a month defore I was having to "Remount" because it was "offline" which I now understand the intermitttent problem before it went to a hard failure. I am now waiting for Seagate support to issue an RMA for guaranty. I recognized the clicking sounds as the drive heads recalibrating to the home position o track 0. Some where I read that this drive is not rated for continuos operation ? If so I would have not bought it but like most device it could have a programable time out where the drve could spin down and obvious wait while it spins back up afte receiving a drive command. Maybe I was expecting too much from home devices.