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Seagate Community Forums :
Community Feedback and Off-Topic :
Forum Feedback :
Re: Managers need to clean up Seagate Support
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Re: Managers need to clean up Seagate Support
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 Jaeger
Moderator
Posts: 41
Registered: 10-31-2007
Message 2 of 11
Viewed 9,575 times
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Hi gendelpost,
In order for us to be able to address your issues we need more specific information.
What email were you trying to respond to, and specifically what error message did you encounter. Specifically I can't figure out what you mean by "between the lines".
Regarding the forum, Specifically what security settings on your computer are you refering to? I have not heard this complaint from other users before. The forum does in fact use a "first party" cookie to track your login, but doesn't use anything such as unsigned active X controls thats are a danger to users and posters.
Please provide specific details of your experience. If you do not wish to post this information publically here on the thread you may contact me privately using the forums messenger function. Look for the envelope icon in the upper right corner of this page.
Thanks for your interest in the Seagate Support Forum.
Jaeger
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11-27-2007 07:38 AM
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Re: Managers need to clean up Seagate Support
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Jaeger
Moderator
Posts: 41
Registered: 10-31-2007
Message 4 of 11
Viewed 8,392 times
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grundy1 wrote:
I had the same problem.
Again, no details provided.
Jaeger
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06-15-2008 11:48 AM
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Re: Managers need to clean up Seagate Support
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GillesNZ
Byte
Posts: 3
Registered: 12-31-2008
Message 8 of 11
Viewed 6,162 times
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Hi jaeger I just bought two days ago a freeagent desk 1Tb when i connected the external hard drive it did ask to install the software and all the installation went well. I rebooted the computer and all went well. Today i restarted the computer with the external hard drive connected and on power ......The computer start but the screen of my laptop is black and i see a dot flashing and the windows xp home edition don't load. I had to shut down the computer and disconnected the hard drive and reboot the computer and windows load with out problem. Then i did connet the external hard drive and it did load. I powered the computer of and did restart and the same problem happen. I read many of this issues and used seatools and all is ok with the drive. What is my problem and how to load that external hard drive? I feel possibly the external hard drive is to large to be laod by my laptop dell inspiron 6400. Can it be that or in dos ? Thanks mate
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12-31-2008 08:41 PM
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Re: Managers need to clean up Seagate Support
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BradC
Moderator
Posts: 151
Registered: 10-24-2008
Message 9 of 11
Viewed 6,148 times
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Hi Gilles, Forum moderators are not customer service or technical support, therefore we cannot help with those sorts of questions. Please Click Here to contact support.
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01-01-2009 08:09 AM
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Re: Managers need to clean up Seagate Support
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bmoshier
Regular Visitor
Posts: 4
Registered: 02-18-2009
Message 10 of 11
Viewed 5,411 times
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Hello Jaeger, I would be happy to be more specific on Seagate support need to improve or clean up over Maxtor products. Ten (10) days ago I used the support pages to send an E-Mail to support requesting help. I have yet to hear back. I think in 10 days I should hear something - even something as simple as we're still working on your problem please bear with us. The details to this problem are at: http://forums.seagate.com/stx/board/message?board.id=onetouch&thread.id=4565 -- I'm not wanting to duplicate the same issue in multiple places. I'm only adding my two cents here that Seagate is (or seems to be) ignoring Maxtor issues. If Seagate doesn't want the responsiblities for Maxtor former product maybe Seagate should spin Maxtor back off as it own independent company - otherwise suck it up and support your new customers (or when we need to buy we'll not stay). Honestly, I've had, till now, a very high opinion of Seagate. I got involved with Seagate back during the mid 1980's while I was working for Cray Research, Inc. I was the lead techical developer at Cray on the Cray - StorageTek 4400 - IBM (VM & MVS) software development teams. Anyway, I'm just wanting to get my drive running again (first) and wouldn't mind knowing why after 10 day no one from Seagate contacted me about my E-Mail (though I'm willing to forgo that if I can get answer to my primary question). Thanks in advance for any and all support you can provide. I'll appreciate it!
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02-18-2009 05:33 PM
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